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My Bids
Accepted: Your bid was presented to the auctioneer and accepted.
Winner: The auctioneer accepted your bid, and you are the winning bidder.
Submitted, Not Accepted: Your bid was presented to the auctioneer, but it was not accepted. The auctioneer has sole discretion to accept a simultaneous bid from any of several sources, including the saleroom floor, the telephone, the Internet, and absentee bids left with the house.
Not Submitted: Geography: Your bid was not submitted because you are in a country or state excluded from bidding by the auction house.
Not Submitted: Bid Limit: Your bid was not submitted because it would have exceeded your bid limit or it was above your maximum absentee bid amount.
Canceled: Your bid was accepted by mistake and canceled by the Internet clerk.
Absentee Push: If the auction house has absentee bidding, another bidder left an absentee bid greater than or equal to your live bid. Because the absentee bidder placed a bid before you did, his bid was submitted to the auctioneer.
Please note that auctioneers can’t tell if Live bidders are live or absentee, nor do they know what time absentee bids were placed. Auctioneers simply know there’s a Live bid.
Bidder Console
Step 1: Verify your internet connection
Can you get to other websites? Try www.cnn.com
If you cannot connect to the internet contact your Internet Service Provider or your Network expert.
Step 2: Verify you are using the Minimum System Requirements listed below:
All Users:
* Port 8027 must be open for the bidder console.
* Ports 8023 and 8025 must be open if you are using Premium A/V.
For Windows Vista and Windows 7 Users:
* OS:Windows Vista, Windows 7
* RAM: 512MB
* Browsers: Internet Explorer 9; Firefox 11; Google Chrome 18
* Internet Connection: DSL/Cable/FIOS, T1 or higher
For Windows XP Users:
* OS: Windows XP Service Pack 2 or 3
* RAM: 512MB
* Browsers: Firefox 11; Google Chrome 18
Please note:Internet Explorer 9 is not compatible with Windows XP
* Internet Connection: DSL/Cable/FIOS, T1 or higher
For Mac Users:
* OS X10.6 with Firefox 11 only
* OS X10.5 with Safari 5.1.5 only
* Sorry, we currently don’t support any OS – Browser combinations for Mac except those listed above.
* RAM: 512MB or higher
* Processor: PPC or Intel
* Internet Connection: DSL/Cable/FIOS, T1 or higher
Sorry, we currently don’t support any OS – Browser combinations for Mac except those listed above.
The undefined Live! Console does NOT support:
OS: Windows 2000 or earlier, Mac OSX 10.4 or earlier
Browsers: Netscape, Opera, AOL
Internet Connection: We do not support dialup or wireless Internet
Step 3:Clear your browser Cookies and Cache
In Internet Explorer, go to Tools->Internet Options->General and click the "Delete Files" button under the "Temporary Internet files" section. Click OK.
In Firefox, go to Tools->Options->Privacy, and then select "Clear" next to History, Cookies, Cache. Click OK.
If you have verified steps 1 through 3 above – and still cannot load the undefined Live! bidder console – you may have a Firewall or Security Software conflict preventing the application from loading.
Step 4: Firewall & Security Software conflicts:
Disable your computer's individual Firewall and Security software
Open your virus protection and/or security software and disable the Firewall and/or security software for the duration of the auction.